Categories Business Skills, Management

Conflict Resolution in the Workplace

  • The conflict resolution in the workplace course is designed to provide managers, supervisors and those with team management responsibilities with the practical skills and knowledge to manage conflict in the workplace and maintain a positive environment that champions diversity in opinions.
  • Through this practical training course, you will be introduced to a range of tried and tested conflict management techniques, taking you through the causes and symptoms of conflict in the workplace, including the five fundamental modes of conflict and how to use them.
  • You will also learn how to develop your assertiveness and take control in difficult situations that require strong leadership, equipping you with the tools and skills to take your career the next level.
0 (0 Ratings)

Conflict Resolution in the Workplace

Categories Business Skills, Management
  • Accredited by CPD UK
  • Course material developed by qualified professionals
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Self paced learning and laptop, tablet, smartphone friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Learning Outcomes

By the end of the course, learners will be able to:

  • Maintain an inclusive, harmonious and productive working environment for all
  • Take the lead in difficult situations and ensure all opinions are heard
  • Apply a range of conflict resolution and management techniques in the workplace
  • Identify the different organisational conflict modes and their key characteristics
  • Assert themselves effectively in the workplace as a figure of authority and leadership
  • Create positive outcomes and an environment that celebrates diverse opinions

Who Should Take This Course

This practical training course is ideal for professionals in senior-level management roles, such as:

  • Line Managers
  • Project Managers
  • Supervisors
  • Heads of Department

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

The detailed curriculum outline of our  Conflict Resolution Training Course is as follows:

  • Understanding Conflict and How it Begins

  •  
  • Dealing with Emotions and Decisions During Conflict
  •  
  • Standing Back and Reaching Better Outcomes
  •  

  • Effective Conflict Resolution Methods

  •  

  • What to Look for in Mediation

  •  

  • Aftermath of a Conflict

  •  
  • Testing Instruments
    • Equipment Testing Instruments  
    • Continuity Testing 
    • Insulation Resistance Testing 
    • Instruments for RCD Test 
    • Instrument Verification 
  • Frequency of In-service Inspection and Testing
    • Risk Assessment 
    • Inspections 
    • Defined Risk Environments 
    • Review of Frequency of Inspection and Testing 
  • Summary
  • The Protective Conductor Continuity Test 
  • The Insulation Resistance Test 
  • Protective Conductor and Touch Current Measurements 
  • Ring Final Circuit Test 
  • Polarity Test 
  • Earth Electrode Testing 
  • Prospective Fault Current Test 
  • Functional Checks 
  • Substitute Leakage Test  
  • Load Test
  • Flash Testing  
  • Summary
  • Correct Selection of Protective Devices 
  • Test Equipment 
  • Electric Shock 
  • Testing Transformers 
  • Testing a 3 Phase Induction device
  • Summary
  • The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)  
  • Documentation 
  • Labelling 
  • Damaged or Faulty Equipment 
  • User Responsibility
  • Summary
$46.49 $54.75
  • Level
    Beginner
  • Duration
    3 hours49 minutes
  • Last Updated
    October 7, 2026
Enrolled:0
Take All courses (Category)
Prime membership (1 year All courses)

Student Ratings & Reviews

No Review Yet
No Review Yet

Want to receive push notifications for all major on-site activities?

✕